Refund Policy

1. What we sell

Nexus AI sells digital subscriptions with immediate access (Basic, Plus, Pro and Enterprise) on a monthly or yearly cycle. Each plan grants an AI credit allowance that resets every billing cycle.

No physical goods or downloadable licences are sold.

2. Who processes payments

All payments are processed by Paddle.com Market Ltd, acting as Merchant of Record. Paddle issues the invoice, handles taxes and executes any approved refund. Nexus AI stores no card data.

Paddle's buyer terms also apply to your purchase.

3. Trial period

Paid monthly plans may include a trial configured in Paddle. Cancel before the trial ends and no charge is made. Yearly plans include no trial and are charged in full at purchase.

4. Cancellation

• You can cancel at any time from Subscription → Cancel, without contacting support.
• Cancelling stops future renewals; by itself it does not refund the period already paid.
• You keep full access to your plan until the renewal date shown in the app. After that the account moves automatically to Basic and credits adjust to that plan.

5. Right of withdrawal (EU/UK consumers)

EU and UK consumers have a 14-day withdrawal right for digital content and services. By subscribing you request immediate access and acknowledge that the withdrawal right may lapse once performance has begun, to the extent permitted by law.

Where withdrawal applies, the refund is processed through Paddle to the original payment method.

6. Requesting a refund

Request a refund by emailing the support address below or contacting Paddle directly from the invoice link, quoting your account email and the transaction ID.

Each request is reviewed individually, with particular weight given to service unavailability caused by the platform, duplicate or erroneous charges, or a billed period you never used.

AI credits already consumed are non-refundable and have no cash value; unused credits do not roll over and are not refunded.

7. Timing and method

Approved refunds are issued to the original payment method through Paddle. Time to appear on your statement depends on your bank.

TO BE COMPLETED MANUALLY: the response time you want to commit to (e.g. 5 business days) and the refund window you want to offer (e.g. 14 days from the charge).

8. Non-refundable cases

• Subscription periods already used, unless applicable law requires otherwise.
• AI credits already spent on chats, images, exams or Nexus Builder AI generations.
• Accounts suspended for breach of the Terms & Conditions.
• TO BE COMPLETED MANUALLY: any additional commercial exceptions you want to add.

9. Enterprise agreements

Enterprise deals negotiated through the contact form may be subject to specific written billing and refund terms, which prevail over this policy.

10. Contact

TO BE COMPLETED MANUALLY: refund support email, legal company name and registered address.